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Answers:
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1. What can I process or send through this service?
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This service accepts any Notebook or Tablet computer that is sold by Greystone Data
Systems, Inc. The service provides a zero cost and environmentally responsible solution
for the return, recycle or full raw material recovery of these products.
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2. What can't I send through this service?
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The service initially is designed to handle only notebook and tablet computers as
described above and as outlined on the automated ordering web page. We do not accept
other types of computer electronic equipment such as desktop computers, servers,
monitors, etc. at this time. These products may be offered at a later date.
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3. How much does it cost to return equipment through the automated
service?
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There is no cost to the user for this service for the defined product models that
can be selected from the site. Models that are not listed at this time are not offered
for recycling at this time.
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4. What happens to the equipment after I send it
in?
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All returned products go through an environmentally responsible, multi-phase recycling
process. They're sent to a recycling facility where the product is recycled and
refurbished then sold for reuse or, if it does not have economic recovery value,
the product is separated into components and raw material where it is processed
for recovery of raw material.
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5. Can I select the charitable organization to which
my equipment is donated?
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No. We do not offer a donation option through this service at this time. This option
has been considered and may be offered at a later time.
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6. Do I have to take my equipment somewhere or call
someone to pick it up when using this service?
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Over 80% of the population in the United States is within three (3) miles of a UPS
store location. The link on this website will assist you in finding the nearest
location to you. You can login, print the label on this site, and take the product
to the nearest store. You can leave the product with them along with the label and
they will package it safely for transit to the recycling center. You can also notify
the recycling center in the provided comment field and a package will be shipped
to you. It will have instructions for opening the package, inserting the product
safely, sealing the package with the adhesive tape provided, and attaching the return
shipping label on the exterior of the container. There is no charge to you.
When the program first launches, packages will be sent to all customers. The customer
can drop off at any UPS location or contact UPS for pickup. As the program is fully
operational, the product with the printed label or just the product can be taken
to the UPS store location. The local store will have information on processing the
order for you. Please call 510-661-2101 if you have questions.
The package should include the notebook or tablet computer, the power adapter, any
manuals, CD's or software that was originally provided.
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7. How do I pack my equipment for shipment to the
recycling center?
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As indicated, you have the option to drop the product off at a UPS Store location
for packaging and shipment or to have the packaging shipped directly to you for
return shipment. There is no charge for either option.
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8. Is there a limit to the number of boxes I can
send back?
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No, there is not a limit to the number of boxes.
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9. Is there a size or weight limit per box when using
the automated service?
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Yes. For each individual Notebook size the maximum package weight accepted is 15
pounds.
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10. What if the carrier loses or damages my package?
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Greystone Data Systems, Inc. is not responsible for packages that are lost or damaged
by the carrier. Please retain a copy of your invoice and your confirmation email
with tracking number(s) for your records so that any problems in shipping may be
resolved with the carrier. There is no charge to you for a lost package.
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11. When using this service, what if I do not receive
an email message or phone call confirming that my equipment is scheduled for pick
up?
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If Greystone Data Systems, Inc. cannot reach you due to a wrong email address or
missed communication, your pick-up or drop off will still be scheduled. You must
have your boxed equipment available to hand to the carrier personally or left at
your doorstep. If you still have questions about your recycling service order you
can contact UPS or Greystone Data Systems, Inc. by emailing
or by calling 1-800-831-3183.
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12. When using this service, what if I have a large
shipment of equipment and would like to ship a pallet or trailer load?
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At this time we only accept individually packaged products that have been packaged
in the material sent to you or provided at a UPS store location.
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13. What if I accidentally ship the wrong equipment?
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Equipment shipped by mistake cannot be recovered or returned. By ordering the service
and surrendering your packed equipment to the transportation carrier, you relinquish
any rights to the package and its contents.
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14. What happens to the data on my disk drive or flash memory
in the products I am recycling?
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It is always recommended that the customer re-format storage devices after making
a backup of critical data. Should this not happen, the recycling center erases all
data on storages devices to standards compliant with the Department of Defense (DoD)
5220.22 M Standard for clearing and sanitization of data. This process is non-recoverable
and all data sent to recycling center will be permanently erased. The statements
and policy of customer data privacy is implemented and utilized on all returned
products.
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15. What if I have other questions about Greystone's
hardware recycling services?
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